REFRA

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Yes.

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No.

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100% High spec for international retailer with excellent consultant

“

Yes.

“

100% we will work again , quality is excellent

“

No

“

Yes, cooling capacity, loudness, etc., have all been in line with expectations.

“

No breakdowns at all; only some minor documentation issues.

“

Yes, the chillers are safe. The only concern has been some issues with the documentation, which was no so good.

“

Yes, the support team answers quickly to our requests/questions, but not always with the expected information.

“

The quality of production, sales, and support is very high! Demand for machines using natural refrigerants is increasing in Germany, making Refra the ideal partner for us.

“

This is an issue we need to address more firmly.

“

The product is well constructed and designed. The engineering of the product taking into consideration serviceability is exceptional. It is evident that much consideration has been made into the total life of the equipment.

“

N/A as our first installations will occur in the next few months

“

Refra have performed all necessary safety requirements including independent testing and validation. This is a crucial aspect when dealing with R290 flammable refrigerants. Much consideration has been placed into the construction of the unit to ensure safety.

“

I am highly satisfied with the level of service and technical support provided by Refra. The company consistently met its delivery and service commitments, demonstrating professionalism and reliability throughout my experience.

“

Refra is an exceptional partner to work with and we are excited to grow our relationship across APAC.

“

Yes, Refra visited Australia and New Zealand and provided comprehensive training and educational opportunities equipping our team to effectively manage natural refrigerant-based equipment. This support significantly enhanced our knowledge and skills in operating and maintaining such systems.

“

The R600a heat pump, utilizing the ammonia heat pump circuit as the evaporator source, has performed very well. It consistently delivers 80°C supply water at the top stage and meets the specified performance expectations.

“

The installation has demonstrated good reliability with no component-related failures. The gas detector was upgraded to an IR type following a brine leak in the main header that caused unwanted activation of the previously installed sensor.

“

Yes, units is according to PED and EN 378. It is well ventilated and has safety futures like break of power incase leakage or under pressure in cabinet.

“

Yes, when there have been problems with units, Refra is supplying support and parts when needed.

“

We are very likely to work with this company again based on our positive overall experience. The product has delivered according to specifications, and the technical support and communication have been professional and responsive throughout the project. Overall reliability and cooperation have strengthened our confidence in future collaboration.

“

Yes, the partner has provided relevant technical guidance and knowledge sharing related to natural refrigerant-based systems. The support has been practical and solution-oriented, contributing positively to our ability to manage and operate the equipment effectively.

“

Yes.

“

No.

“

100% High spec for international retailer with excellent consultant

“

Yes.

“

100% we will work again , quality is excellent

“

No

“

Yes, cooling capacity, loudness, etc., have all been in line with expectations.

“

No breakdowns at all; only some minor documentation issues.

“

Yes, the chillers are safe. The only concern has been some issues with the documentation, which was no so good.

“

Yes, the support team answers quickly to our requests/questions, but not always with the expected information.

“

The quality of production, sales, and support is very high! Demand for machines using natural refrigerants is increasing in Germany, making Refra the ideal partner for us.

“

This is an issue we need to address more firmly.

“

The product is well constructed and designed. The engineering of the product taking into consideration serviceability is exceptional. It is evident that much consideration has been made into the total life of the equipment.

“

N/A as our first installations will occur in the next few months

“

Refra have performed all necessary safety requirements including independent testing and validation. This is a crucial aspect when dealing with R290 flammable refrigerants. Much consideration has been placed into the construction of the unit to ensure safety.

“

I am highly satisfied with the level of service and technical support provided by Refra. The company consistently met its delivery and service commitments, demonstrating professionalism and reliability throughout my experience.

“

Refra is an exceptional partner to work with and we are excited to grow our relationship across APAC.

“

Yes, Refra visited Australia and New Zealand and provided comprehensive training and educational opportunities equipping our team to effectively manage natural refrigerant-based equipment. This support significantly enhanced our knowledge and skills in operating and maintaining such systems.

“

The R600a heat pump, utilizing the ammonia heat pump circuit as the evaporator source, has performed very well. It consistently delivers 80°C supply water at the top stage and meets the specified performance expectations.

“

The installation has demonstrated good reliability with no component-related failures. The gas detector was upgraded to an IR type following a brine leak in the main header that caused unwanted activation of the previously installed sensor.

“

Yes, units is according to PED and EN 378. It is well ventilated and has safety futures like break of power incase leakage or under pressure in cabinet.

“

Yes, when there have been problems with units, Refra is supplying support and parts when needed.

“

We are very likely to work with this company again based on our positive overall experience. The product has delivered according to specifications, and the technical support and communication have been professional and responsive throughout the project. Overall reliability and cooperation have strengthened our confidence in future collaboration.

“

Yes, the partner has provided relevant technical guidance and knowledge sharing related to natural refrigerant-based systems. The support has been practical and solution-oriented, contributing positively to our ability to manage and operate the equipment effectively.